Privacy policy

Last Updated: July 12, 2025
Company: Moka Riley Limited (trading as Luxfurry)
Registered Address: Shop 214B, D2 Place One, Lai Chi Kok, Kowloon, Hong Kong
Contact: +852-23333883 | luxfurry.officia;@gmail.com

1. Introduction

Luxfurry operates this store and website (the "Services") powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information. By using our Services, you consent to these practices.

2. Personal Information We Collect

We collect information that identifies or reasonably links to you:

Category Examples
Contact Details Name, address, email, phone
Financial Data Payment card details, transaction history
Account Info Username, password, preferences
Device/Usage IP address, browser type, interactions with Services
Communications Customer support inquiries, feedback

3. How We Use Your Information

Purpose Examples
Service Delivery Process orders, manage accounts, arrange shipping
Marketing Send promotions (opt-out available via email footer)
Security Fraud detection, account authentication
Legal Compliance Respond to legal requests, enforce policies

4. Disclosure of Information

We may share your data with:

  • Shopify (our e-commerce platform)

  • Payment processors and shipping carriers

  • Marketing partners (for targeted ads)

  • Legal authorities when required

No sale of personal information to third parties.

5. International Data Transfers

Data may be transferred outside Hong Kong. We use safeguards (e.g., encryption) and comply with:

  • Hong Kong PDPO (Cap. 486)

  • GDPR for EU customers

  • Shopify’s global security standards

6. Data Retention & Security

  • Retention Period: Kept only as long as needed for business/legal purposes

  • Security Measures: Encryption, secure servers, PCI-DSS compliance

  • Limitations: No internet transmission is 100% secure; use strong passwords

7. Your Rights (Hong Kong PDPO & Global)

You may:

  • Access/Correct your data via account settings

  • Delete data (email requests to luxfurry.officia;@gmail.com)

  • Opt out of marketing emails (unsubscribe link)

  • Lodge complaints with Hong Kong Privacy Commissioner

Identity verification required for requests.

8. Children’s Privacy

Services not intended for minors. We do not knowingly collect data from individuals under age 18.

9. Policy Updates

Changes will be posted here with a revised "Last Updated" date. Material changes will be notified via email.

10. Contact Us

For privacy requests or questions:
Email: luxfurry.pet@gmail.com
Phone: +852-23333883
Address: Shop 214B, D2 Place One, Lai Chi Kok, Kowloon, Hong Kong