Nacrella

The fit of each pet clothing item may vary slightly. Please refer to the "Size Chart" in the last image on the product page and follow the steps below to measure:

1. Neck circumference: Use a soft tape measure to wrap around the thickest part of your pet's neck, leaving 1-2 fingers of space.
2. Chest: Measure at the widest part of the chest behind the front legs.
3. Body length: measured from the base of the neck (not the head) to the base of the tail.

⚠️ If your pet has a special body shape (such as short body length, thick chest), it is recommended to choose a larger size.

To ensure the health and safety of your pets, all products are sold in new, unused condition. Due to hygiene considerations, no returns or exchanges (including size discrepancies) will be accepted once sold. Thank you for your understanding.

Cancellation or modification of orders for handmade custom items (such as pre-order items and diamond-studded designs) are not accepted.

Exception: If you receive damaged/wrong merchandise, please provide photos and order number within 24 hours after signing for it and we will resend it free of charge.

📍Hong Kong, Macau and Taiwan : Free shipping on orders over HK$800

🌍International delivery : Free shipping on orders over USD200

🚀Hong Kong stock : Ships within 3 working days

Handmade accessories: The rhinestones, buttons, etc. on the clothing are all fixed by hand. Suggestions:

Hand wash, water temperature below 30°C, avoid machine washing which may cause shedding.

If a diamond falls off slightly, you can use jewelry glue to repair it yourself (it will not affect your wear).

Color Difference Note: Due to differences in screen settings, the color of the product may vary slightly from the actual product.

1. Order Confirmation:

You’ll receive an automatic payment confirmation email (with order number).

2. Production Time:

• Pre-order items are made-to-order, taking 3-4 weeks (excl. holidays).
• Delays (e.g., material shortages) will be communicated via email.

3.Shipping Notice: A tracking number will be emailed once items are dispatched.
⚠️ Pre-orders cannot be canceled or altered after payment.